Floor Mats - Customer reviews - WeatherTech 440661 Black Front Floor Liner

Manufacturer: WeatherTech

List Price: $117.95
Our Price: $99.00
You Save: $18.95 (16%)
Refurbished Price:
Used Price:

Average Customer Rating: -

Product details

Offers (5)

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Spotlight customer reviews:

Name: Erica M
Location: Ohio
Date: 2009-04-20
Customer Rating: -

Summary: front liner fit perfectly
Comment: bought the front and rear set for a gift, they fit great, looked good and did their job, the only complaint is they need a rougher surface, shoes slide on them when wet which can be tricky when getting in and out of a tall truck which we were using them for

Name: Former Customer
Location:
Date: 2010-04-05
Customer Rating: -

Summary: Bad Customer Service
Comment: MacNeil has an integrity problem. I ordered mats for my car according to the Web Site specs. When I received the mats I found that I would have to trim the mats to make them fit. Thats not even so bad but the trimming would have negatively effected the water holding capabilities. I phoned MacNeil, explained the problem and received the RMA. I sent back the mats with a note asking for my the full invoice proce back + my shipping charges. They were received on March 5th. I did not receive the credit until March 31st. I would imagine they did this to bolster their month end numbers....whatever.

The credit was for the full invoice which included shipping to me...hooray. I did not receive my $7.00 shipping costs back. No phone call, no EMAIL explanation, nothing. On 3/31/10, I called to state my case, left a message for the customer service manager. I received no return calls.

BTW. The original shipping cost was $15.00 from their warehouse to my house. We are in the same county. It cost me less than $7.00 to send them back. I think they jacked up the shipping charges just a little.

So, it cost me $7.00 because of MacNeil's poor web site. Believe me, it's not the seven bucks. Its the poor customer service and unethical jacking of the shipping that is the reason for this complaint.

Never going back to these guys!!

Name: Ty Armand
Location: LOuisiana
Date: 2010-03-26
Customer Rating: -

Summary: #&*@ YOU WEATHER TECH
Comment: do not order directly from weather tech unless you want to wait a month.. this is commom with them, mine were ready to go in 3 days it took them 3 weeks to even get them to ups... they are a perfect fit and the material is good, but they are tacky lookin.

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